What is Agent Activity in NOVA Central?

Agent Activity in NOVA Central focuses on tracking work performance based on different criteria for a particular agent or team member.
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You can monitor how many leads have been assigned to that agent, how many calls have been made, emails sent, texts delivered, and tasks and appointments created. You can also compare performance metrics between team members.
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For any questions, you can reach out to us at [email protected] or call us at our support toll-free number +1 844 644 0023.