There could be several reasons for this issue. Here are some common errors to check:
Ensure that you have an active social media page on your Facebook account.
Verify that your social media account is not linked to another NOVA account.
Make sure your Facebook page is connected to your Instagram account so that it can also appear on NOVA.
Review these points to troubleshoot the connection issue.
For any queries, you can reach out to us at [email protected] or call us at our support toll-free number +1 844 644 0023.