To add team members in NOVA Central:
Click on NOVA Central.
Select Add Team Members.
Fill in the required details and click on Invite Agent.
Once the agent is onboarded, you will see a notification indicating that the onboarding is complete.
To manage existing team members, you can:
Edit or delete team members using the buttons on the right side of the page.
Send invitations again if necessary.
To give access to team members, you can:
Grant or pause their ability to record calls.
Pause leads.
Provide export access.
This allows you to effectively manage your team and their permissions within the platform.
For any queries, you can reach out to us at [email protected] or call us at our support toll-free number +1 844 644 0023.